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Frequently Asked Questions

What methods of payment do you accept?

We accept major credit cards (Mastercard/Visa), Debit, Cash and Business Cheques.

Do you require a deposit?

Yes we require a 50% deposit before your order can be processed, full payment for any orders under $200.

What is your turn around time?

Our goal is to have your order finished in 5-7 business days but each order is different, please let us know what your requirements are when you place your order.

Can you do rush orders?

Yes we can!  There is no guarantee that our schedule will permit your rush order but we will do everything we can to help you out.  Please contact us if you require a rush order, a rush order fee may apply.

In what format do you accept artwork?

We accept the following formats:


- JPG, GIF, PNG, TIF that are 300 DPI or higher

If you don’t have any of the above let us know and we’ll work with what you have, a small artwork fee may apply.\

What are artwork / screen / embroidery set up fees?

Artwork / screen / embroidery set up fees are for the consumables and labour only, labour being the time to create any files necessary for your order.

What information do you need for a quote?

If you are looking for a quote for screen printing or embroidery it is best to have the following information:

- number of items

- number of colours

- date they are required for

Also to help get you an accurate quote it is best to send in your artwork so we can give you the best options available, you can fill out our Contact Us Form and attach your files.

Washing Instructions

Items with any type of decoration should be washed inside out in cold water,  also avoid using any type of fabric softeners.  After washing is complete the items should be hung up to dry.